Returns & Refunds

RETURNS

IF YOU ARE NOT ENTIRELY HAPPY WITH YOUR PURCHASE WE ARE HERE TO HELP.

WE ARE HAPPY TO ACCEPT THE RETURN IF THE SECURITY RIBBON IS INTACT AND STILL ATTACHED SO PLEASE ENSURE YOU ARE HAPPY WITH THE ITEM BEFORE REMOVING IT.

TO BE ELIGIBLE FOR RETURNS YOUR ITEM MUST BE IN THE ORIGINAL PACKAGING AND IN A FULLY RESALEABLE CONDITION. THIS MEANS IT MUST BE UNDAMAGED, UNWORN, FREE OF MAKEUP, FRAGRANCE AND DEODORANT AND STILL HAVE THE SECURITY RIBBON ATTACHED. 

RETURNING AN ITEM THAT DOES NOT COMPLY WITH OUR RETURNS POLICY WILL BE REJECTED AND MAY BE RETURNED TO YOU.

YOU HAVE 14 DAYS TO RETURN UNWANTED GOODS FROM THE DATE YOU RECEIVE YOUR ORDER. IF YOU ARE AN INTERNATIONAL CUSTOMER YOU HAVE 28 DAYS TO RETURN FROM THE DATE YOU RECEIVE YOUR ORDER.

YOU ARE RESPONSIBLE FOR RETURN POSTAGE COSTS AND WE ASK YOU TO RETURN THE GOODS USING RECORDED DELIVERY WITH A PROOF OF POSTING RECEIPT AS UNFORTUNATELY WE CANNOT BE HELD RESPONSIBLE FOR ANY ITEMS THAT DO NOT REACH US. ALSO THIS IS TO ALLOW FOR ANY TIME PAST THE 14 DAY AND 28 DAY PERIOD SHOULD THERE BE ANY DELAY THROUGH THE POSTAL SERVICE.

 

REFUNDS AND EXCHANGE

A RETURN/EXCHANGE FORM WILL BE INCLUDED IN YOUR ORDER SO PLEASE CONFIRM WHAT ITEM OR SIZE YOU WOULD LIKE TO EXCHANGE FOR.

ITEMS IN THE SALE ARE NON RETURNABLE.

AN EXCHANGE WILL BE SHIPPED FREE OF CHARGE BUT WE ONLY OFFER ONE FREE EXCHANGE FOR EVERY ORDER RETURNED. THIS ONLY APPLIES TO UK CUSTOMERS. IF THE EXCHANGE IS LESS EXPENSIVE THEN WE CAN OFFER A CREDIT NOTE FOR THE REMAINING BALANCE.

IF YOU ARE AN INTERNATIONAL CUSTOMER YOU WILL ALSO BE RESPONSIBLE FOR THE RETURN POSTAGE COSTS BUT WE DO NOT EXCHANGE, IF YOU REQUIRE A DIFFERENT SIZE OR ITEM YOU CAN REORDER FROM OUR WEBSITE.

ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE.

PLEASE ALLOW UP TO 14 DAYS FOR YOUR REFUND TO BE CREDITED TO YOUR ACCOUNT UPON US RECEIVING YOUR RETURNED GOODS.

IF YOU NEED ANY HELP OR ADDITIONAL INFORMATION EMAIL HELLO@PEACHYLABEL.COM WITH YOUR NAME, POSTCODE AND ORDER NUMBER.

 

IMPERFECT ITEMS

ALL ORDERS WILL BE THOROUGHLY CHECKED BEFORE SENDING OUT TO ENSURE THIS DOESN’T HAPPEN BUT IF IT DOES THEN PLEASE EMAIL US HELLO@PEACHYLABEL.COM AT YOUR EARLIEST CONVENIENCE.

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